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Managing Agents

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It is important that you keep the agents running on the monitored machines up to date with the latest version. NETIKUS.NET periodically releases patches with bug fixes and minor feature additions to its customers. Please visit http://www.eventsentry.com/support_knownproblems.php periodically or monitor this page using URL Watch to be notified when a patch is released.

 

Verifying the Version installed on Agents

After you installed a new version or a patch, you can verify the build of your agent by clicking on the computer name on the top left part of the tree on the left and viewing the welcome screen. The build is shown in the Agent Information part of the welcome screen.

 

To check whether all machines are running the latest agent, select "Remote" -> "Check Agent Status" and click on the green arrow on the toolbar. This will show you the version of the agent running on the remote machines, for example 2.70.4. The last part of this number (e.g. 4) is the build number of the version (2.70).

 

To update the remote agents, select "Remote" -> "Update Agent(s)" and click the green arrow in the toolbar again.

 

Managing Agents on WAN networks

Performing remote update actions over WAN networks will take more time since EventSentry is using SMB/RPC to update files and push the latest configuration to the remote registry.

 

To reduce the time it takes to update remote agents you can do the following:

 

•Make sure that "Don't transfer package contents when package is unassigned" in your remote update preferences is activated. This will ensure that filters and health objects inside packages are not transferred with a remote update when they are not assigned.
•Reduce the number of filter, health and tracking packages in your configuration. If you have a package that you do not need, then delete the package. Note that hiding a package will still transfer it with a remote update.
•Reduce the number of filters in your filter packages. To reduce the remote update speed to an absolute minimum, delete all unneeded filters from your filter packages.